Cancelling a plan

1. In your console, choose Manage billing in the Plan panel.
2. Choose Cancel subscription. Stripe asks why you are leaving; answering is optional.
3. Confirm.

Your plan keeps working until the end of the period you have paid for, and it does not renew. Your console says so: "Your plan is cancelled: it keeps working until" the date, "and does not renew."

Changing your mind

Until that date, open Manage billing again and choose Don't cancel subscription, then Renew subscription. Nothing else changes.

After the plan ends

Your organization moves to the free plan for its kind, and nothing you have is deleted:

• Primes keep the console, the attestation ledger and the risk register. Campaigns and exports pause, and adding suppliers beyond five needs a plan, until you start one again.
• Suppliers keep their record and the attestations they have signed, and can still answer and share for free.

Refunds are not given for the rest of a period, except where the law requires one (terms of service, section 8).