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Help For suppliers

Re-checking your grade

With Supplier Pro, Re-check now scans your website, mail and DNS again, once a day, so a fix shows in your grade the same day.

Updated · Edwards Consulting Group

You have fixed a finding and want your grade to show it. With Supplier Pro, Re-check now on My grade scans your company again, straight away.

How to re-check

  1. Open My grade in your supplier console.
  2. In the Re-check panel, choose Re-check now.
  3. The panel says "Checking now". A scan usually takes about two minutes, and the page updates by itself when it is done, with the new grade and findings.
The grade card on My grade, and under it the Re-check panel with its Re-check now button
The grade card on My grade, and under it the Re-check panel with its Re-check now button

Good to know

  • Once in 24 hours for your organization. After a re-check, the panel says when the next one is available.
  • Your own company only: the one your organization is verified for. A re-check scans the website your SAM.gov registration lists.
  • The scan is fresh. It looks at your records as they are now, not at an earlier scan.
  • Primes see the new grade too. It is the same grade every prime with your company on its map sees.
  • Only an admin or a contracts manager can start one. Everyone in your organization sees the result.
  • If a scan is already running (a prime may have just added your company), the panel says so, and your day's re-check is not used.
  • If it could not be started, the panel says so and nothing is used up: try again in a few minutes.

Before you re-check

DNS changes can take up to a day to be seen everywhere. If the fix was a DNS record, giving it an hour or two first makes it likelier the re-check sees it.

See Your grade and how to fix what it found for what each finding means.

Still have a question?

Write to help@tiermark.io and a person will answer.